Contact Center
AiCon brings extensive expertise across diverse sectors,
including Customer Engagement and Fulfillment, Fintech, Geospatial AI, and Corporate AI Security.
AiCon’s Service-AI Engines.
Our Practice Leaders have successfully designed and deployed AI Service Assistants for enterprise organizations, driving down costs by 20% to 60%, doubling agent productivity, and significantly enhancing overall customer satisfaction.
Key Applications we can help you build and support for your business
Care-AI•
Specifically designed for Customer Service organizations, our AI Service Assistants can reduce operational costs by 20% to 60% while boosting customer satisfaction to over 90%. By leveraging AI-powered partners and intelligent triage, your agents can resolve issues twice as fast.
Engage-AI•
AI-Enhanced Sales Support empowers your agents with a custom AI assistant that seamlessly connects to real-time information and your CRM systems. Our solutions deliver real-time case assistance, intelligent recommendations, suggested scripts, and advanced AI-driven coaching—leveraging agent performance data and customer analytics to maximize effectiveness.
Support-AI•
Support AI is focused on developing AI Service Assistants trained to resolve complex technical issues, even within the most challenging knowledge domains. These solutions have consistently delivered 2x to 3x improvements in agent productivity and reduced resolution times by over 50%.
Call Deflection
Customer Satisfaction
AiCon’s Companion AI Assistants.
AiCon’s AI solutions deliver exceptional self-service experiences for customers, while our industry-recognized Practice Leaders have developed some of the most advanced agent companions powered by Generative AI. With our AI-driven chatbots available across embedded, web, and mobile platforms, both customers and agents can quickly and effectively resolve issues and manage workloads with greater efficiency.
Our Practice Leaders have cut resolution times by up to 200% for Fortune 100 companies, driving operational efficiency and customer satisfaction.
Our AI Assist solutions— Care-AI, Engage-AI, and Support-AI—not only enhance customer satisfaction but also significantly reduce agent workloads and operational costs.
AiCon’s Practice Leaders help you harness the power of Generative AI to deliver efficient self-service experiences that meet evolving customer demands while optimizing operational costs.
Deflect, contain and resolve
more cases across every Industry.
Our Practice Leaders bring deep domain expertise across Transportation, Telecommunications, Utilities, Public Health and Safety, as well as Commercial and Financial Markets—empowering contact center operations with AI-enabled solutions across every vertical.
Re-Inventing The World Of Contact Centers.
AI Assist Virtual Companions
Greatly Reduce Resolution times with AI Assist solutions for your agents Care-AI, Engage-AI, and Support-AI
AI Enabled WFM
Enhance the accuracy of your workforce management with AI-powered scheduling, adherence monitoring, and performance tracking.
AI Enabled CTI Routing
AI-enabled CTI routing significantly reduces form-filling for customers, allowing agents to focus more on resolving cases efficiently.
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24X7 Global & Multi-Lingual
Our AI Bots are deployed in over 80 countries and support 22 languages, delivering 24/7 availability—no matter your geography, time zone, or industry.
AI Contact Center Insights
AiCon’s AI-enabled Contact Center Analytics—from real-time threshold alerts to historical trend analysis—empowers your business to make faster, data-driven decisions.
Web, Mobile & Embedded
Our Practice Leaders have successfully delivered AI solutions across Web, Embedded systems, and iOS and Android smartphone platforms worldwide and at scale.
Unlock unprecedented improvements in
Speed and Scalability.
Liberate your team from mundane, time-consuming tasks and propel productivity to new heights.
AI Solution search & coaching
Provide real-time case assistance, intelligent recommendations, suggested scripts, and sophisticated AI-powered coaching.
AI CX Insights
Our AI solutions can be configured to consume vast amounts of customer data—saving you time better spent acting, not analyzing.
AI Omni-Platform Support
From Web, Desktop, and Mobile to embedded platforms, Aicon has extensive experience across all client types.
AI Companion Training
Our AI Companion Assistants can also accelerate the agent learning curve and significantly enhance training efficiency.
AI enable your IVR/ARS
Traditional IVRs have seen little improvement in decades. Our industry leaders can seamlessly integrate AI capabilities into your existing IVR solutions, transforming customer interactions.
INSIDE AiCon’s Service-AI Engines.
(Engage-AI), (Care-AI), (Support-AI) Power your Business Growth.
Rational Fencing
AiCon’s process is designed to prevent your AI solutions from perceiving nonexistent patterns or objects, helping avoid the generation of nonsensical or inaccurate outputs.
Heuristic Interpolation
AiCon’s methodology ensures that answers to even the most complex subjects and questions are continuously refined for greater accuracy and reliability.
Neural Network Design & Modeling
Let us help you design a bespoke AI model tailored specifically to your organization’s unique business needs and goals.
Neuro-Projections
AiCon’s proprietary process helps you augment, adapt, and preserve your organization’s unique culture and values within an AI data schematic—regardless of data complexity—so what you build today becomes a solid foundation for tomorrow.
AiCon’s AI Capabilities.
Discover the transformative power of AiCon’s AI capabilities in supercharging your team’s productivity.
